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People Experience Officer

Join our team at the National Badminton Centre

Team: People Experience Officer

Responsible to: Head of People

Date posted: 22/10/2021

Application closing date: 2nd November 2021

Location: The National Badminton Centre, Milton Keynes, Bucks – Hybrid Working

Term: Permanent

Working hours: Full-time Monday to Friday 35.5 hours per week – Hybrid/Remote Working

Competency level: 2/3

Salary: Competitive plus 25 days annual leave and other benefits including sponsorship of CIPD Level 5 (if required) £3,700

Job reference: BEPE191021

Interviews: To be held at the National Badminton Centre, Bradwell Road, Milton Keynes, Buckinghamshire, MK8 9LA

Application deadline: Tuesday 2nd November 2021.

Important notes for applicants: Submissions are to be completed online by clicking here.

Or you can send your direct application to Katy Martin, Head of People by the closing date:

  • Email: or 07825094730
  • Post: Badminton England, The National Badminton Centre, Bradwell Road, Milton Keynes, Buckinghamshire, MK8 9LA

Role summary:

Our people deserve the best and that’s why, at Badminton England, we’re at the start of a very exciting journey. The wellbeing, engagement and development of our people is a key priority and our People Experience Team at Badminton England work hard to help our employees develop and grow their careers from within Badminton England.

As People Experience Officer, you will work as part of our team and deliver a proactive and flexible HR service by providing a relevant and appropriate HR & L&D support to our BE people.

You will be the first point of contact for general HR queries and provide initial advice to managers and staff. You’ll manage payroll and maintain the HR database, processing changes and issuing contractual paperwork in a timely and accurate manner. You will also work with the Head of People to deliver HR & Learning & Development projects. Some of the things we have planned are culture, engagement, wellbeing, recruitment and onboarding through to the whole employee lifecycle.

This is a busy and exciting position for an organised individual with existing skills and relevant experience who is looking to widen their experience in human resources.

Key responsibilities, main tasks and activities:

  • Provide professional HR Support to ensure all elements of the employee lifecycle are undertaken to a high standard within a timely manner
  • Coach, support and motivate employees to develop and enhance individual and team performance and optimise service delivery
  • Provide professional HR support and accurate and appropriate advice on employee relations matters including; absence management, grievance and disciplinary to minimise risk of litigation in accordance with current legislation
  • Support delivery and implementation of key people strategy initiatives
  • Plan and execute recruitment campaigns appropriate to business area
  • Assist in the implementation of policies and procedures to meet business requirements
  • Provide accurate data and produce management information relating to our people, in order to inform HR projects and support line managers, identifying trends and analysing statistics.

The People Experience Officer role involves working on a range of activities. These cover areas such as:

  • Culture and Engagement
  • Wellbeing
  • Equality and Diversity
  • Recruitment and Retention
  • Pay and Reward
  • Learning and Development
  • Employee Relations
  • Working Practices
  • Conditions of Employment

Specific responsibilities include but are not limited to:


  • Co-ordination/organisation of recruitment at all levels, including headhunting
  • Liaising with Recruiters
  • Actively searching for suitable candidates using our recruitment platforms
  • Managing & keep up to date the recruitment log
  • Feedback to hiring managers
  • Developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates
  • Coordinating inductions for all new starters
  • Managing the on-boarding process for new starters


  • Review and update company policies and procedures as appropriate to promote best practice


  • Prep for the annual appraisals
  • Participate and assist managers in appraisal meetings
  • Co-ordinate the pass/fail/extension of probations

Employee Relations

  • Supporting and delivering Employee Wellbeing Initiatives
  • Supporting and delivering key people strategies
  • Supporting managers with complex cases, such as disciplinary grievances, absence management and performance issues
  • Supporting the organisation through restructures
  • Ensuring engagement is maintained and managers act in a way that involves their staff


  • Coordinate payroll and maintain employee records

HR Management Systems

  • Support the implementation of a new HRIS and payroll system
  • Manage the backend of our HRIS and set access rights, always ensuring confidentiality
  • Produce reports to display hr-related stats, insights, and metrics with the primary purpose of improving workforce performance, recruiting procedures and other relevant HR processes


  • Being a point of call for the team for any concerns/discrepancies in the absence of management to Interpret and advise on employment law

General information:

The post-holder shares with all colleagues the responsibility to:

  • make suggestions to improve the working environment within their area of work and Badminton England as a whole;
  • cooperate with measures introduced to ensure there is equality of opportunity in employment and sports equity;
  • comply with all aspects of Health and Safety Policy and arrangements
  • comply with the Staff Handbook

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of the changing needs of the organisation.

Our vision at Badminton England is to:

To be one of the nation’s most popular sports and consistently win medals at World, Olympic and Paralympic level

This statement is a way of expressing our ambition and every member of staff, regardless of what job role, grade or location they are engaged at, has a valuable part to play in helping us work towards delivering our vision.

In order to guide staff in delivering our vision we have a set of values (F.A.C.T) which outlines the qualities and behaviours that we expect all staff to display and aspire to. Our values are:





Our values should be present every day in our work with our customers, partners, members and each other to drive our performance and growth to enable us to achieve our vision.

The tables below clearly set out how we should behave in order to demonstrate how we live our values. The tables shaded in red set out the minimum standards that are applicable to All Staff to aspire regardless of job role, grade or location and underpin the required behaviours that unite Badminton England.

When completing your Supporting Statement (section 6 within the Application Form) please ensure that you address all the criteria within this Competency Profile, providing an explanation of how your skills, experience and knowledge meet the criteria.


  • You will have been involved in payroll input and HR coordination
  • Proactive approach with a level of confidence that offers assurance to all stakeholders
  • Ability to prioritise with a flexible attitude and approach across multiple HR tasks
  • An understanding of compliance with human resources guidelines, policies and procedures, as well as employment law, rules and regulations
  • Used to working collaboratively to develop innovative, timely and cost-effective best practice for HR Initiatives
  • You will have initiative, be able to think on your feet and deliver to tight deadlines
  • Comfortable with technology – standard office software and apps such as SharePoint/Teams
  • Experience of working with iTrent HRIS would be an advantage although not essential
  • We understand that some people may not apply for jobs unless they tick every box. If you’re passionate about joining us and think you have much of what we are looking for, even if you’re not 100% sure… we’d love to hear from you!

We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Join our mission to become one of the nation’s most popular sports and consistently win medals at World, Olympic and Paralympic level

At Badminton England, we recruit with our values & behaviours in mind. Please bear this in mind through your application journey. These are;


We live FOCUS by pursuing our goals with clarity, drive and determination

All Staff (All Grades)

  • Ensures the company vision and objectives are always at the heart of decision making
  • Prioritises time to concentrate on goals and plans work & resources accordingly
  • Always looks for ways to make our operation more efficient and effective
  • Always makes clear decisions and executes them with speed
  • Works effectively and efficiently without constant supervision


We live AMBITION by striving to attain excellence with motivation and passion

All Staff (All Grades)

  • Aims high and never settles for less
  • Constructively challenges existing procedures and practices to achieve better results
  • Committed to going the extra mile to exceed expectations
  • Determined and proactive to achieve outstanding results


We live COURAGE by having the confidence to evolve by making the right decisions for the right reasons

All Staff (All Grades)

  • Has the confidence to constructively challenge and voice opinions in pursuit of the organisations success
  • Brings creativity and innovation to problem solving
  • Is bold enough to modernise and make change when needed in order to improve services
  • Looks ahead to see what could go wrong and takes preventative action


We live TEAMWORK by understanding and respecting each others’ roles and being a supportive unified team

All Staff (All Grades)

  • Trusts in the knowledge and expertise of colleagues
  • Takes every opportunity to learn about each other’s roles; valuing their time and treating them with respect to maintain good working relationships
  • Ensures our team is inspired to be the very best they can be
  • Makes every effort to support someone when they seek assistance
  • Communicates regularly using the most effective methods
  • Speaks with one voice on all policies and decisions when communicating externally
  • Always acts with integrity

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