Frequently Asked Questions
General questions about the new system
Individual member questions
League and competition questions
Other general questions
Your personal details have been transferred to the new GoMembership system.
To gain access to your profile you must activate your account at the login screen using your email address.
Accept the account activation via the email you receive.
Login and view your personal profile
You can use the Menu tool in the top left of your screen to view the different sections of the GoMembership platform. This is also where you can access your club, county or league profile. We have provided a number of tutorial videos to help, you can view these here.
Why can’t I login with my old login details?
Your personal details have been transferred to the new GoMembership system but your old login details could not be. In order to gain access to your profile, the system requires you to activate your profile at the login screen. This requires an email authentication to prove your identity.
If you are seeing the wrong membership types for you, it is likely that your DOB is incorrect on your profile. If it is incorrect and the year is set at 1901, then you will be able to change this yourself. If it is only a few years out then please contact the Membership team who can update this for you.
What are the County Fees and why do I have to pay them?
County fees provide an important contribution to your County who work tirelessly to promote & develop badminton within your area. You can view these here
I am a non-England resident, what membership can I have and how do I buy it?
Once you have registered an account on the GoMembership system and selected your County as one outside of England, the options being Wales, Scotland, Ireland & Other, you will then see, in the membership section, a Non-Resident Membership type. If you wish to enter Badminton England sanctioned tournaments you will need to purchase the Non-Resident Compete Membership.
Why is there no county fee or county contribution attached to my cart?
If you have already paid your county fee or county contribution for the Play or Coach part of your membership you are not required to pay again for the Compete upgrade.
You may also have previously added products to your cart and pressed ‘save for later’, this will mean that your cart has recognised that it is already saved so you must remove all of the items and begin again.
Your details have been transferred to the new GoMembership system but in order to gain access to your profile the system requires you to activate your profile at the login screen. This requires an email authentication to prove your identity. Once this has been completed you can access your ‘Club Profile’ through your ‘Member Profile’ by navigating through the menu. You must login to your own personal profile in order to manage your club.
Using the menu bar in the top left of the screen you will notice a club section through which you can manage your club affiliation and your members. This is done through the ‘Club Profile’ icon.
How can I register family members under one email address?
An individual must register their own family members on the GoMembership system through their own profile. The only other way to register multiple users under one email address is through the Badminton England membership team. You will need to supply their full details, including name, email & DOB.
Do I need to setup my Merchant details in the settings section?
You do not need to setup any merchant details in the system unless you are planning to collect fees through it. In order to pay for affiliations and memberships you only need to be able to complete a card or BACS payment at the cart stage.
In your ‘Club Profile’ (accessed in the menu section from your personal profile) there is a tab called ‘Club Members’, click into this and you will see a green icon that says ‘Add New Member’. This should be used for any individual who HAS NOT held a Badminton England Membership in the last 5 years.
In your ‘Club Profile’ there is a tab called ‘Club Members’, click into this and you will see a green icon that says ‘Add Existing Member’. This should be used for any individual who HAS held a Badminton England Membership in the last 5 years. You will need to know the users DOB, if their DOB is in the system incorrectly you will need to ask them to login to their own profile, correct it and attach themselves to your club.
The GoMembership system allows you to bulk renew but you cannot bulk upgrade. Individual members can however upgrade themselves to Compete so to relieve some administration burden we recommend encouraging the individual to activate their profile and complete the upgrade themselves.
If you have 40+ members that you would like to upgrade in one go, please email firstname.lastname@example.org with the members IDs that you would like to upgrade and the member ID of the individual that will make the payment. We can then add the members to your basket so that you can complete the transaction in one go.
When I try to bulk renew my members, I get different messages such as, ‘Member is no longer able to hold this licence, please edit manually’. What does this mean?
You can only bulk renew a member with the same membership type that they previously held. The system will automatically detect any changes that may mean an individual requires a different membership type. For example, a junior member that passes the age threshold will need to be renewed individually as a senior member.
The basic level of Membership for all club players is the Play Club Membership. This entitles them to all the fantastic benefits on offer as well as liability insurance cover. If your Play Club members are regularly competing in Badminton England sanctioned tournaments or would like enhanced insurance cover (including personal accident & equipment) then the Compete Upgrade is recommended.
Why do I have to setup a direct debit to pay for my members?
The Go Cardless method of payment is how we can accept BACS payments for your Memberships and Club Affiliation. Whilst this method of payment is set up in the same way as a direct debit and shows the DD logo, you do not actually have to set up a direct debit. This method simply remembers your bank details to make it easier for your club to re-affiliate or make payments next time round.There is no schedule for payments set-up so we do not take any further payments from your account, there will be no unauthorised transactions taking place and there will be no activity on your account unless you confirm it yourself through the system.
You are now able to pay for your memberships by card or BACS payment, you can also raise an invoice at the check out stage which will give you the details for a bank transfer or cheque payment.
It seems that a county fee is being added to the Club Affiliation; surely County fees should only be added to Members’ Affiliation?
Yes, the County fee is added to the individual Member’s Affiliation but a £5 contribution to the Counties is being made from the Club Affiliation to help continue the growth of badminton in your county.
I am currently an administrator for more than one club, how will this work on the new system?
All members will have a profile and the ability to join more than one club which will then be stored on your profile. If you are a club administrator you will have additional access to the system in order to administer your club. If you also are an administrator for another club you will have the option to choose which club you are administrating and the ability to switch between the two depending on which club you need to edit.
We have tailored the memberships to suit your level of involvement with badminton.
Fan - if you do not play but are a fan of the sport and want to receive a base level of benefits whilst giving back to badminton and being part of the future of the sport.
Play – For the casual or competitive player, in or out of a club, looking to enjoy a range of benefits whilst having piece of mind insurance on & off the court.
Compete – For the fully competitive badminton player playing on the circuit, regularly entering BE sanctioned events and requiring an enhanced level of insurance.
The Compete Membership is not compulsory if you are playing in tournaments but will save you money if you are regularly entering BE sanctioned tournaments.
The below events will incur a ‘Player Fee’ on top of the entry (£5 per competition per person) unless the player holds a Compete Membership.
Badminton England events:
Masters, Seniors and Juniors Circuit Series – Bronze, Silver, Gold
English National Championship Series
County Competitions: (You must hold a Compete Membership to enter sanctioned county competitions)
U-18 Inter-County Tournament (ICT)
Senior County Championships
Within your County profile is a section called Reports. In this section you have the ability to run a report that shows all of the members and member IDs, their Badminton England membership type, its end date and which club they are attached to.
There is an unavoidable commission charged for using the online payment providers of Stripe and Go Cardless to collect your fees. The fee is transactional (rather than per product) and is set at 2% for GoCardless and 2% + 20p for Stripe. In the first year of using the system Badminton England will reimburse the County these commissions.
It is possible that a club member has removed themselves from a club in order to acquire a direct membership. This could be because the individual is looking to enter a tournament and their club has not processed their membership in time. The individual can then be re-attached to the club (which is why they may show as a club member in the report) and renewed as a club member the following season.
Within your League profile is a section called Reports. In this section you have the ability to run a report that shows all of the members and member IDs, their Badminton England membership type, its end date, which club they are attached to and whether that club is affiliated or lapsed.
Our club is in Essex but being close to the Suffolk border we have players living in Suffolk and a couple that play for Suffolk in the County Championships, although they actually live in Essex! It would appear that anyone joining through the club will pay Essex affiliation. Is that correct?
If you join through a club then you will pay the County fee of where that club is based and not your residing county.
Will we still be insured if we don’t affiliate our club or members by the 1st September?
Existing clubs and members looking to renew for the 17/18 season will be given a grace period of one month and be covered under the existing insurance until the 30th September.
Does our current membership run until 30th September, as this is what we paid for in this last season’s membership?
No, the 16/17 season ends on the 31st August so your membership will expire then. However clubs with the intention to renew for 17/18 have been given a grace period on the insurance until the 31st October.
If we get players turning up to play occasionally at our club, are they covered even if they are not a member of our club or BE?
Individuals who may be interested in joining a club are insured for a maximum of 6 initial “taster” sessions. For indemnity to apply it is essential that the club records their name, address and dates of attendance. These details must be retained as they may be called upon in the event of a claim. The individual must be a member from their 6th visit. Failure to do so may mean that the insurance will be invalidated in the event of a claim.
Can a club have multiple sessions; eg Monday night / Friday morning, etc and be able to assign members to those session(s) for easier registrations and payments?
This will be possible through setting up events associated to the club. For each event you will be able to provide all the details including the cost for attending and then members will be able to book on and pay for this. Any monies collected will go directly into the club’s Stripe/GoCardless accounts.
We have a number of different membership structures: junior coaching, adult social play, and different periods - monthly, termly, annual, etc are we able to set start / finish dates?
Through the system you will be able to administer your own club’s membership if you wish to. You will be able to set all your own categories, including the length of the membership. Your club members will then be able to purchase the most appropriate club membership for them and pay this directly to your club’s Stripe/GoCardless account.
Yes, HVOs will have a member profile like any other membership category and be able to use the system in the same way. Every club and County will be able to have 2 HVO memberships.
We are working with Azolve to improve the responsiveness of the system and this will be incorporated into the next schedule of work due to be completed in November.
Is it possible to show if a member is logged in or not at that time - maybe having the facility to message them - particularly useful if doing members between club admins, etc.
The system continues to evolve and the functionality of emailing members will be introduced around November.
It is only possible to purchase memberships for which you are eligible or have completed all the requisite requirements. You may need to submit a First Aid qualification or DBS check to complete all the required credentials to purchase a certain membership
I added a Venue for our club but only completed the Venue Information and then clicked Save, intending to subsequently add Contacts ..... I could not go back to Edit my Venue.
When you add a venue you are adding a venue to the system that any club will then be able to use, therefore it will not be possible to edit it. In order to ensure the consistency of information and to avoid duplicates any newly added venues will be verified by Badminton England and will have the ability to edit them.
Will we be notified as counties when payments have been made?
County administrators will be able to run a report on demand which will show them what payments have been made to their Stripe/GoCardless account. Counties will be able to set the frequency of when those payments are transferred to their bank accounts when they set up their Stripe/GoCardless payments.
Can we store more than one Facebook account?
There is only the ability to store one per club at the moment.
We are aiming to have the functionality to bulk email from within the system by November but until then you will be able to run a report that will enable you to export contact details from within your county.
Counties need access to a list of registered coaches so as to check status before recommendation. It would also be useful to get access to contact details and level of status. Will this be available?
You will be able to download a report that tells you all the coaches within your County and their status, including qualification.
Will we be able to sort players by age group (both junior and masters) to enable us to determine eligibility for county teams?
You will be able to sort players by view and therefore only display the players that meet the age category. You will also be able to download a report that will display all the players and their ages enabling you to then sort using excel.
Is there the ability to add in multiple email addresses for counties?
Currently there is only the option to store one email against the County but we are able to contact other people within the County based on role.
When a player is paid for, does the county part immediately get transferred to our bank account? Previously, they were batched up and sent (roughly) monthly.
On the new system you will need to set up Stripe and GoCardless accounts in order to accept payments through the system, but you will then be able to choose the frequency in which the county fees are then automatically paid into your bank account (daily/weekly/monthly)
Is there a report we can run that will show all paid members for the County? Previously, we could download (Excel/.csv format) a list of members which showed who had paid. We could run this when a payment was received (above) and validate members against our own database of Surrey.
Yes there will be a report that shows whether members have paid their affiliation.
When we come to affiliating our clubs 120 or more members, they will be a mixture of Play Members, Compete Members, Coaches, a Referee, and maybe the odd Junior. Will the system accept a medley of member types under the bulk affiliation method?
The bulk renewal works by renewing that member for the next season on the previous season’s membership type. So any of your members that you wanted to renew without changing their membership type you would be able to do through the bulk renew option.
If you needed to change a membership type for a member then you could do this within their profile and then add it to the basket along with the bulk renewals. You should then only need to make one payment for all memberships.
Would it be easy for us to pay BE in bulk (i.e. one payment) to upgrade to Compete Memberships for our players when we register them? If we included it we wouldn’t be wanting to make 100 separate payments.
Yes – you would be able to add to your basket all the players you wish to buy a Compete Membership for and then pay in one payment.
When we register our players, would it be easy for our Membership Secretary to indicate in the system which player has a Compete Membership?
The best way to do this would be to renew in bulk all the Play Club Memberships and then process the Compete Membership upgrades for the relevant players after. It is then clearly identified in the system which membership type each individual holds.
Is the system set up for players entering tournaments to buy the Compete Membership directly, for example could a parent purchase a Compete Membership for their child separately to us renewing their Club Membership?
Parents are able to set up a profile for themselves and then under their profile can add ‘family members’ which they can then administer on their behalf, it would be very simple for them to then purchase a Compete Membership for their child, following the membership purchase process.
On the new system, will it be able to accommodate an individual being a member of two clubs at the same time?
Players will be able to be members of more than one club and will appear in both clubs member lists.
When adding an existing member to my club, will it be able to show me if that member is already affiliated via another club and if that affiliation is active?
Affiliation is attached to the members profile so if you added an existing member to your club, it would show that the member was already an affiliated member and the status of their membership.