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Position: National Badminton Centre Duty Manager/Fitness Instructor

Department: National Badminton Centre

Reporting to: Operations Manager

Location: National Badminton Centre, Milton Keynes

Hours: 40 hours per week, including shift & weekend work

Salary grade: This is a grade 2 role, offering a salary of £19,500 per annum plus benefits

Badminton England is the organisation for all things badminton in England for everyone who wants to get involved whatever age, ability or gender. Our people love playing, watching and supporting badminton. We want everyone in England to do the same and become part of the badminton community, whether as a player, coach, volunteer or fan.

With over a million players playing every month, badminton is the nation’s most played racket sport and the sixth biggest sport overall. We want to inspire everyone to play more, support louder and love badminton, from this generation to the next.

The unique qualities of badminton make it accessible and enjoyable for anyone and everyone. And we work collaboratively with our partners and stakeholders to provide traditional and innovative opportunities for all to be involved; from primary school programmes to adult social badminton, from clubs to counties, and from our world class coaching development to our major events delivery.

With Olympic success at the heart of our ambitions, we are investing our knowledge and expertise to build a quality future for our sport by strengthening and evolving the domestic game and developing talent to achieve success on the international stage, inspiring the next generation of players and fans.

Our Values:

Focus – pursuing goals with clarity, drive and determination

Ambition – striving to attain excellence with motivation and passion

Courage – having the confidence to evolve by making the right decisions for the right reasons

Teamwork – understanding and respecting each others’ roles and being a supportive unified team

Our Vision:

To be one of the Nation’s most popular sports and consistently win medals at World, Olympic and Paralympic level

Role Summary:

The National Badminton Centre is the home of English Badminton and much, much more. Our centre provides world-class badminton courts and gym facilities used by Olympic athletes. We are open to individuals, clubs and the local community to enjoy. We also operate 3-star 25 room hotel which is known as The Lodge, a sports bar and the barn restaurant.

Are you a proactive team player with excellent communication skills and high operational standards?

Are you able to play your part in creating a welcoming front of house presence and quality customer experience are always delivered ?

Do you want to work in a team to provide a creative and motivating environment within which the customer’s individual and collective health and fitness goals can be met ?

If so, we are looking to recruit a Duty Manager/Fitness instructor to start in June 2021

Main Tasks & Responsibilities

  • Ensure a welcoming front of house presence and quality customer experience are always delivered.
  • Undertake fitness consultations & inductions, deliver fitness classes, reception cover, bar cover and/or membership sales as required.
  • Assume responsibility for centre operations on a shift rota basis, ensuring the efficient and effective operation of the facility, including key holding, opening and/or closing the centre.
  • Co-ordinate the efficient and effective deployment of the team on duty, to meet the financial and operational demands of the centre.
  • Prepare reports on the centre’s operations, events, and incidents where necessary.
  • Ensure that the centre is secure and maintained to the required standards of cleanliness and repair.
  • Carry out and supervise cleaning tasks in accordance with centre cleaning schedule, including carrying out and supervising contract cleaning checks.
  • Carry out relevant and required health and safety checks, logging and escalating where necessary.
  • Carry out minor repairs and remedial work to equipment where necessary.
  • Carry out team briefings (Handovers), disseminating centre initiatives, procedures, and communications.
  • Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.
  • Management of specific activities and initiatives as required, under the direction of the Operations Manager.
  • Establish and maintain excellent relationships with our customers and potential customers, handling, and escalating complaints where appropriate.
  • Adhere to the Equality and Diversity Policy, Health and Safety procedures, operating procedures, customer service standards and uniform policy at all times.
  • Maintain own mandatory qualifications, licensing and CPD/ training requirements.

Who we are looking for?

Knowledge & Skills Essential Desirable
Excellent customer service skills X

High level of organisation skills X
Understanding of membership management and retention systems X
Ability to work to, set and meet deadlines X
Ability to work under pressure X
Understanding of relevant health and safety legislation X
Intermediate Microsoft Office Skills X
Good numerical and written skills X
Excellent verbal communication skills, including the ability to influence and persuade X
Supervisory experience X
Willingness to work all shifts needed to ensure safe running of the site X
Champion a customer focused approach and the creation of a friendly and welcoming environment X
Solutions focused approach to problem solving X
Resilient under pressure X
Embrace change and innovation in working practises X
Qualifications: X
First aid at work qualified or willingness and ability to complete and maintain qualification X
Level 2 Gym Instructor qualification X

Application Process

Submissions are to be completed online by clicking here.

Applications to be received no later than Sunday 16 May

Interviews to be held towards the end of May 2021.

If sufficient high-quality applications have been received, we reserve the right to close the position early. Please ensure that you apply without delay to avoid disappointment.

 Badminton England is committed to equality & diversity and welcomes applications from everyone regardless of their gender, ethnicity, disability, sexual orientation, background or circumstances.